Asda South Ruislip Superstore

I recently had the pleasure of visiting my local ASDA supermarket, and I must say that I was thoroughly impressed with my experience. From the moment I entered the store, it was evident that customer service was a top priority. The great service I received started with a friendly greeting from the staff at the entrance. They were more than willing to assist with any questions or directions I needed, creating a welcoming atmosphere. Throughout my shopping trip, I noticed that the aisles were clean and well-organized, making it easy to find the items on my list. The store layout was intuitive, and I appreciated the clear signage that helped me navigate. One of the standout features of this ASDA store was the fantastic range of products available. Whether you're looking for fresh produce, pantry staples, household items, or specialty products, they had it all. The variety was impressive, and I was able to find everything I needed in one place. I particularly appreciated the quality of their fresh produce and the extensive selection of international foods. What truly made my visit memorable was the staff members' exceptional attitude and willingness to assist customers. The employees were not only knowledgeable about the products but also approachable and ready to lend a helping hand. Their dedication to providing excellent service was evident in every interaction I had. In conclusion, my visit to my local ASDA supermarket was a delightful experience. The great service, wide range of products, and friendly staff members made it a truly enjoyable shopping trip. I left the store feeling satisfied and with a cart full of high-quality items. Without a doubt, I will be returning to ASDA for my future grocery needs, knowing that I can count on them for a pleasant and convenient shopping experience.

I have been a customer at Asda South Ruislip for almost 4 years. We live locally and it’s one of the most convenient stores for us (although not our favourite - due to its staff). The behaviour and attitude of some of the staffs here have been very unpleasant and there was a period of time we quit Asda ( for almost a year) only because of these behaviours. On the other hand I must say some colleagues are very professional, supportive and pleasant. I believe this is the team leaders or the assistant managers who often are very rude to customers. (On many occasions I felt I must record and post on social media to show how the staff at Asda South Ruislip treat its customers, but thanks to GDPR ). They treat customers as if we are getting the items from the store for free. We spend our time , money and energy to do shopping and when we see the quality of the products are not upto the expectations, we have the right to return and get refund for it. Today (08.12.23) I been to store to return some rotten avocados that I bought form South Ruislip store , 2 days ago. But the manager on duty ( I heard her name as Sra) was very rude to me and refused to replace and refund saying I didn’t have the receipt. She also showed me that the item was expired yesterday, I asked her to show me the date of expiry on the package, she showed me some figures showing L7 ( who on earth will know this is the expiry date of a product, unless you are associated with retail stores). This lady didn’t even bother to check what was the issue with the product. There was some insects bites which damaged one of the fruits. She shouldn’t have even argued over the receipt or the expiry date , had she had the manners and professionalism to explore the issue further. It was also an insult for me as she was speaking in-front of other customers and her look and attitude was like I was trying to get something for free under her mercy.. RIDICULOUS.. I have many of my friends stopped shopping at Asda due to the bad treatment they get or they evidence from some of the staffs in South Ruislip store. If they do not change the behaviour the company will lose many more loyal customers. After all we don’t have be treated like this by after paying for a product and service. What’s the relevance of Asda’s ‘guarantee 100% customer satisfaction on their product’ ?

To whom it may concern, I am absolutely shocked at the way I was spoken to by the manager on duty called Alex. On the picture as you can see the product is marked for any 2 for £8. As I went to my car I realised I was charged incorrectly. When I returned it was confirmed there were 5 items in total which Alex claimed was left by customers, which is highly unlikely as they were neatly dressed on the bottom shelf. What infuriates me more is that he said we don't know if you may have left them there. So at this point I decided to refund them as I do not publicly shout or brawl and I requested that they check the cctv for your own reference. I have the relevant details and pictures to proceed with a higher complaint should I not be compensated for wasting an additional 15-20 mins and accused of putting the products on the shelf to be told sorry we can't honour the price even though its on the shelf clearly marked. At this point the colleague who was dealing with the ambient goods ran to remove all the products. As a senior retail manager I know this is not the correct protocol. I will be awaiting a response and reasonable outcome. In due course I will not be publicly shaming my experience on social media until I hear back with a detailed response to why this has been allowed to happen? For the sake of the amount to honour which should have been done from a legal perspective. This could cost more than what the initial resolve would have been worth. I look forward to hearing back from you soon.

everything was going well, I ordered a panini and a hot chocolate, but when I got my food back to the table I noticed an small object floating in the middle of my drink and out of curiosity I fished it out only to realize it was some sort of bug . I had already had my doubts when I saw a dozen flies buzzing around the machines, but this was a really surprising discovery as I had no problems with the cafe before.